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Privacy policy

Factory Wallet Service BV uses personal data to carry out its services within the frameworks set by the legislator and regulators. In doing so, we handle personal data with care and adhere to the General Data Protection Regulation (AVG). You can read more about how we do this in this privacy statement.

How do we process personal data?

We use your personal data to ensure that our services are as good, reliable and efficient as possible. To make this possible, we request and process personal data:

When you have contact with Factory Wallet Service BV. This contact can be, for example, by telephone, by e-mail, via Social Media or via the website.

When you use the Factory Wallet Service BV platform.

For making agreements, administering the relationship and cooperation with you and for the receipt and payment of money.

For process improvement, the improvement of our services and for market research.

To keep you informed and to inform you about our products, directly, but also, for example, via Social Media.

For complying with our legal obligations.

For other purposes, where the new purpose must match the purpose for which you initially provided your personal data to us.

Security of personal data

We do not request personal data that we do not need. With the data we process, we are very careful to continue to invest in systems, procedures and our employees.

Use of personal data by third parties

Government authorities such as regulators, the tax authorities and the public prosecution service may, insofar as permitted by law, request personal data from us. In addition, we cooperate with third parties for the proper execution of our services. Only personal data that is required for this is shared and, insofar as applicable, processing agreements are concluded for this, whereby these processors undertake to guarantee your privacy. Factory Wallet Service BV never provides your personal data to third parties with a view to their commercial or idealistic purposes.

Social Media

Factory Wallet Service BV uses Social Media to maintain contact with customers and interested parties. Factory Wallet Service BV is not responsible for the handling of personal data by other participants in its Social Media channels.

Website and apps

Factory Wallet Service BV offers an important part of its services through its website. Apps and cookies are used for its proper functioning. You can delete cookies via the settings of your browser, but you can also set your browser so that it does not receive cookies. Personal data collected via the website or apps are also covered by this privacy statement. On the website of Factory Wallet Service BV you can find links to other websites. Factory Wallet Service BV is not responsible for how those parties handle your data. Read the privacy statement of the website you are visiting.

Retention period of personal data

We do not store your personal data longer than is necessary for our own use and to comply with our legal retention obligations. For example, Factory Wallet Service BV stores personal data in accordance with the storage and accountability frameworks set by legislators and regulators. One of the requirements of the AFM, among others, is that Factory Wallet Service BV keeps this information for at least five years.

Right to access and correct or delete data

You have the right to inspect and correct or delete your data. However, we will not delete personal data that we are obliged to keep or personal data that we need, such as in the performance of the agreement you have with us. For inspection or removal, please contact [email protected]

Right to object

If you do not appreciate marketing information from Factory Wallet Service BV at all, you can send a message to [email protected].


Factory Wallet Service BV reserves the right to make changes to the privacy policy. We therefore advise you to check this page regularly to see if any changes have been made.


If you have any questions or comments about our privacy policy after reading, please send them to: [email protected] or via the contact form of our customer service. We like to help you.

© Factory Wallet Service BV